Throwback: Full Interview for World Hearing Day 2024

Full Interview: AudA Audiologist Seray Lim on World Hearing Day

Mar 1, 2024

Joining us to talk about this World Hearing Day (WHD) 2024 and drawing on her extensive experience working in adult aural rehabilitation, including with Aboriginal and Torres Strait Islander clients, is Seray Lim. Seray is the director of Arches Audiology, an independent audiology clinic based in Melbourne’s south-eastern suburbs.

Here is our full interview:

What does this year’s WHD ‘Changing Mindsets: Let’s make ear and hearing care a reality for all’ mean to you?

Changing mindsets is one of the hardest things to do. The theme of ‘Changing Mindsets: Let’s make ear and hearing care a reality for all’ implies that the current mindset is actually that it isn’t important nor a priority. Which to me as an audiologist, who has worked in rural and remote communities and in Cambodia, and as a mother of a school age child who has hearing loss, is unsettling. So, what I love about World Hearing Day is that it encourages all stakeholders around the world to raise awareness on ear and hearing care and understand the cost of unaddressed hearing loss to individuals’, communities, and societies. It is an opportunity to come together to innovate and create.

According to the WHO 80% of ear and hearing care needs remain unmet globally. In Australia this is particularly true for Aboriginal and Torres Strait Islanders and those living in regional and remote communities. What do you see as some of the barriers to access to hearing care?

Before I answer this question, I would like you to consider the statements below, taken from the Hear Us: Inquiry into Hearing Health in Australia: ‘Indigenous children in Australia experience an average of 32 weeks of middle ear infections between the ages of two and 20 years, compared to just two weeks for non-Indigenous children,’ (Chapter 8.13, page 124), and ‘As noted above, Indigenous children, especially those from remote areas, suffer very high rates of ear disease and hearing impairment. The committee heard a considerable amount of evidence which strongly suggests a link between hearing impairment among Indigenous school children and poor educational outcomes. This link has been made in the past, though the problem appears to be still widely in evidence today.  (Chapter 8.25, page 128).

In 2020, Jack DeLacy, Tinashe Dune and John Macdonald conducted a systemic content review looking at the risk factors for otitis media in Aboriginal and Torres Strait Islander children. They found there is a research bias towards biomedical approaches (vaccines and antibiotics, which are highly important) over addressing social determinants of health contributing to high rates of otitis media in Aboriginal children. The articles reviewed listed social determinants as housing-related factors, exposure to tobacco smoke, low socio-economic status, lack of access to services, low income and poverty, education of primary caregivers which contribute to high rates of otitis media in Aboriginal children.

However, despite the link there were no intervention studies and the authors note that a shift in approaches to manage otitis media is desperately needed as ‘intervention studies are crucial for policy development’.

In my opinion, current policies and research bias are the greatest barriers to improving ear and hearing health care to Aboriginal and Torres Strait Islanders people. I agree with the authors that a ‘broader public health lens is required to address the underlying social factors reported to be driving the gap in OM rates between Aboriginal and non-Aboriginal children.’ The way I see it is that until then, the status quo will remain. What we really need to see is a change in the current mindset of policy makers, research institutions, stakeholders etc towards investing in activities that fill the gaps in our current knowledge, commit more to research with a public health view lens.

I implore appropriate immediate action is taken in collaboration with Aboriginal and Torres Strait Islanders people, at all levels of ear and hearing health care and by all stakeholders, governments, and communities. Changing mindsets can take some time so let’s get moving towards creating better policies and programs to achieve WHO’s World Hearing Day 2024 ‘Let’s make ear and hearing care a reality for all!’.

What information or engagement is needed to change public perception and understanding of hearing health and hearing loss?

Storytelling is a highly effective way in engaging people and so sharing personal stories can assist in changing public perception and understanding of hearing health and hearing loss. Holding information sessions or talks which includes patient journeys, knowledge sharing, evidence, as well as the real benefits to individuals, may be a way to encourage other health professionals such as GPs, Speech Pathologists, Maternal, Child and Health Nurses to think about a referral to an audiologist.

Looking into the future what changes do you hope to see?

There are a number of great programs that currently exist in different states but what I would like to see is a nationwide commitment to making ear and hearing care a reality for all by establishing a SunSmart-like campaign. To get to this point, I believe the broadening of views to include a public health lens and health promotion understanding must exist.

My hope for the future is that the current percentage of preventable hearing loss will be significantly reduced from The World Health Organization’s estimate of 49% in children and 37% in adults, globally. Given the causes of preventable hearing loss includes meningitis, rubella, ear infection, glue ear and noise-induced hearing loss, I hope there will be great investments into systems and infrastructure that empower people to take preventative action such as immunisations, practicing good hygiene and noise protection that enable the process of seeking early intervention and access to service providers and sustainable interventions.

Full Interview: AudA Audiologist Seray Lim on World Hearing Day - Audiology Australia

Seray Lim
Auditory Processing Disorder (APD) Services at Arches Audiology

APD evaluations and therapy are available for children as young as three and a half years upwards at Arches Audiology as we use evidence-based auditory skills assessment tools, the ASA developed by Donna Geffman Geffner, PhD and Ronald Goldman, PhD as part of our test battery.

More commonly, however, we see children aged five years and older. Primary aged children and high school aged children, who have previously had their hearing tested/screened and 'passed' have also been seen at Arches Audiology for APD services. For these children, they will also be assessed with the ASA, alongside Jack Katz’s Buffalo Model Central Test Battery and Acoustic Pioneer’s Feather Squadron. NAL’s Soundstorm may also be included.

If you have any concerns with your child’s listening abilities, it is recommended that you consult your GP and obtain a referral to an audiologist. At Arches Audiology, Medicare rebates are available for initial audiological assessments. Self-referrals are also accepted.

Adults who are concerned about their abilities to hear when in noisy situations despite a normal audiogram are welcome at our clinic - children with listening in noise problems become adults with listening in noise problems, without intervention.

You can start the APD evaluation process right here by completing the Buffalo Model Questionnaire - Revised. Please leave your details at the end if you would like to be contacted about the results.

Access to APD Questionnaire - Child form

Access to APD Questionnaire - Adult form


FEES and FUNDING OPTIONS:

For children and adults who have complex conditions, or are eligible for Medicare Team Care Arrangements/Chronic Disease Management plans, you may be able to access Medicare rebates on your audiological appointments including APD evaluations and therapies (*conditions apply). Please see your GP to check your eligibility.

For private health insurance rebates, please check with your provider.

See Medicare for more information on CDM Plans and Team Care Arrangements :

*Chronic disease GP Management Plans and Team Care Arrangements - Services Australia

Auditory Processing Disorder Awareness Day

Spreading the word on APD Awareness Day 🧡🙏

At Arches Audiology, we are committed to helping individuals build sound connections in the home, school, work or social environments. We are pleased to offer APD evaluations and therapy at Arches Audiology.

To find out more about the signs and symptoms of APD, try this online questionnaire (child-focused) but feel free to answer it as yourself if you are interested in APD too!

https://form.jotform.com/240941053193048

The most common signs and symptoms of APD in adults include:
- difficulties hearing in groups or meetings despite a normal audiogram
- difficulties in following conversation and speech when there is background noise
- trouble retaining spoken information or following verbal instructions
- short term auditory memory problems
And many more!

For those wanting feedback on their online questionnaire answers, please leave your contact details at the end of the form and we will be in touch with you very soon.

[Image courtesy of Signia]

Seray Lim
Hop to It - The Keysie Market Easter Edition

Thanks to The Keysie Market Team and patrons for a wonderful event today!

As always there was such a great atmosphere and community feel

Hope the many people who came to the stall got a lot out of looking inside their ears; I sure did… get a lot out of the ears of people who chose microsuction ;)

Till next time!

#IndependentAudiologist #BuildingSoundConnections #FreeVideoOtoscopy #CustomPlugs #UniversalEarplugs #LatestTechnology #APD #Microsuction #KeysieResident #HealthPromotion #CommunityAwareness

Seray Lim
NEW! Building Sound Connections with APD Therapy

Our Audiologist, Seray, has recently completed the Auditory Processing Institute’s Auditory Processing Disorder (APD) Evaluation and Therapy courses, and is now ready to accept referrals for children and adults who may experience difficulties in interpreting and processing sounds.

What is APD? Auditory processing skills refer to the underlying neurological processes that occur in the auditory pathway allowing individuals to interpret what they hear.

Now, the audiogram reveals an individual’s hearing acuity - it is one thing to know what the ‘ear can hear’ but another thing to know what the ‘brain can understand’. Or as Jack Katz says, auditory processing is ‘what we do with what we hear’.

Auditory Processing Disorder is a term to describe a type of hearing disorder where there is significant deficit in one or more aspects of auditory processing as shown in central tests. At Arches Audiology we use the Buffalo Model for diagnosing and treating auditory processing issues, which was developed by Jack Katz, Ph.D. We also utilise innovative and evidence based computer apps in our evaluation and therapy as required. 

We are committed to helping individuals build sound connections in the home, school, work or social environments. and will provide them with personalised support and interventions throughout their APD journey.

For more information, call 0423 374 684 or email contact@archesaudiology.com.au

IMAGE: CANVA PRO

Seray Lim
Happy New Year!

Yesterday marked the beginning of the first day of work 2023 and on this day I reflected on the last 12 months and my hopes for the next 12 months.

My word for 2023 is ‘Effortlessness’.

I recognise that much ground work is required to get to that point but don’t they say it’s more about the journey than the destination? ✨

What does effortlessness mean to you? 💙

Arches Audiology can help you with the groundwork towards effortless communication. Appointments are never rushed and we encourage questions!

Get in touch if this sounds good to you!

#LetsDoThis #BuildingSoundConnections #Personalisation #PatientCentredCare #FamilyCentredCare #MustDoGroundWork #EffortlessnessIsNotEffortless

Enjoy the Festive Season

Wishing you and your loved ones a wonderful festive season!

This year has been a roller coaster of a year with many highs and lows but what I treasure most is that we’ve been able to stay connected in many different ways 💙

Arches Audiology will be open throughout the Christmas and New Year period by appointment so you can stay connected 💙

#BuildingSoundConnections #Choices #IndependentAudiologist #SupportLocal

Hearing Awareness Week 2022

Arches Audiology participated in the World Health Organisation’s - World Hearing Day 2022 (3 March) by participating in a number of special events. The theme was ‘To hear for life, listen with care’ , and so with that in mind, Arches Audiology attended the launch of the Menzie’s School of Health Research Otitis Media Guidelines App presented by Professor Stephen O’Leary and also joined in Soundfair’s Unheard Film Festival. Both events were enlightening and inspiring and will no doubt inform how I practice audiology.

Just a day earlier, Arches Audiology attended Ramahyuck District Aboriginal Co-operation and listened with care to the 11 adults and children who were seen for hearing assessments. In addition, we promoted listening for life by emphasising the importance of communication strategies, recommending visual alert systems for the home for better awareness of sounds and surroundings, and discussed ways in which people can access hearing supports in educational settings and hearing aids via different pathways without having to commit before actually trialling them.

Here are some of my favourite photos from the week :)

If you would like to find out more about WHO’s World Hearing Day 2022 , please visit https://www.who.int/campaigns/world-hearing-day/2022.

- Seray

Selfie Time

Taken as I was setting up the welcome desk in reception. Not shown here are the Bellman Visit Systems and free show bags.

New Year Greetings and Testimonial

Welcome 2022!

Thank you to everyone who has supported Arches Audiology over the past 12 months.

It has been another unusual year with too many lockdowns, too many hours working from home, too many parents and students tackling remote learning and too many people needing to quarantine or self-isolate. I truly hope 2022 will offer a better balance and present many more opportunities for face to face connections and improved work/life balance, a greater appreciation for learning with peers and to have the freedoms to do whatever it is that each and every one of us loves to do most!

I am looking forward to 2022 as many projects that I have been working on these last few months will come to fruition - watch this space!

I wonder what it is that you are all looking forward to in 2022? If it’s better connections then please let me know!

- Seray

TE S T I M O N I A L


I want to share my experience in correcting my hearing loss by my fortunate selection of Arches Audiology, a professionally conducted business, founded by Ms Seray Lim, who has a Masters Degree in Clinical Audiology from Melbourne University.


When my consulting surgeon confirmed, after extensive testing and examination, that my hearing loss was permanent and could not be recovered through surgery, I sought recommendations from him for reputable providers of hearing aids, who would guide me as to the right course to follow. Two names were offered and I chose to support Arches Audiology, a welcoming business with progressive ideas, supported by many years of clinical practice.


After learning from me about my future hearing expectations, my recent hearing tests were studied, then their findings cross-checked by another technical test conducted in the clinic. Ms Lim drew conclusions about both tests and my hearing prospects, then made recommendations, supported by pricing, fitting and a trial period. I was so impressed with the whole process that I immediately made the decision to forego the trial and proceed to purchase.


Already mightily convinced by the standard of customer service provided, I had cause to re-assess that when, after several weeks of “running in” my new devices and receiving help to overcome some early irritations and occasional distortions as I learned to tolerate their constant presence in my ears, I was gratified by a call from Ms Lim to the effect that the makers of my selected products had produced a new hearing solution that she believed would be the ultimate one for my circumstances. I was urged to try it as it promised not only a better solution for me, but also a much cheaper one as well.


The outcome was as expected - it was a crisper and better solution for me, and Ms Lim’s recommendation had come at considerable financial benefit with a corresponding loss to Arches Audiology. As I commented to Ms Lim, it was the ultimate expression of customer service, made solely in the customer’s interest, and greatly appreciated.


I would be happy to discuss this testimonial with any intending user of the services of Arches Audiology.


Warner

Beyond The Clinic
21-AAU_News-Beyond-The-Clinic_01_001.jpg

Last week I had the opportunity to visit the Australian Headquarters of a hearing aid company. I am grateful for the experience as I have gained insight into what audiological care also encompasses beyond the audiology clinic and appointment.

There is of course a world beyond the clinic for the individual, which is always at the forefront of an audiologist’s mind, but I hadn't really thought too much about what happens at the other end, ie. at the lab.

So to meet the people behind-the-scenes and also see what happens to hearing aids - from when they get ordered or sent away for repairs and also to see the process involved in ensuring that ear moulds and custom hearing aids are the most comfortable fit and audiologically appropriate…

I am reminded that audiological care extends beyond the clinic and we really are all in this together to provide quality hearing health care for people who seek it.

Seray Lim
Market Day
21-AAU_News-Market-Day_01_001.jpg

Today Arches Audiology had a stall at a local community market hosted by a Not-For-Profit Organisation.
We were invited by Mindful Makings Inc to showcase our services and we were able to meet with community members and answer lots of questions regarding hearing loss, taking the next steps towards better hearing and sound connections, hearing aids and listening devices, as well as cochlear implants, workcover and NDIS pathways.

By the end of the day, I felt proud to be a part of an inclusive and supportive community who valued small businesses and that just makes me want to give back to the community even more 💖🤗💙🙏

#BuildingSoundConnections #IndependentAudiologist #PatientCentredCare #Accessibility

Seray Lim
Take Your Time To Decide
Image by Daiga Ellaby

Image by Daiga Ellaby

Everyone's journey towards better hearing is unique.

Throw in a pandemic and suddenly a discussion with your audiologist about what your current hearing needs are like, PLUS what you envision your lifestyle and needs will be like post-COVID-19 means your appointment is going to take lot of time. There are so many uncertainties so I think it simply has to.

Any investment, particularly in health and well-being should require you to be fully informed of all your options.

And this is why I choose to be independent, flexible and adaptable. Emails first? In between your appointments too? Sure! Want a video appointment? Ok! Face to face is available but let's do telehealth too :)

My latest client will get a comparison chart of recommended hearing aids (there are so many) but trimmed down to those with features that are relevant to him as per his hearing and communication goals.

The hero features of #Signia #Widex #Starkey #Oticon #Beltone #GNhearing #Phonak #Unitron all appeal to him. The support I offer is also appealing.

By allowing him the time to make an informed choice, I really do hope he enjoys what he ends up choosing and so that he can achieve his #1 goal of reaching his fullest potential.

#BuildingSoundConnections #IndependentAudiologist #PersonCentredCare

Seray Lim
New Era Musings
Image by Agustin Gunawan

In this new era of life with COVID-19, where face to face interaction is limited, yet face to face interactions behind a screen has sky-rocketed, we remain connected. Despite this, there is no doubt it is one of the most challenging times in our life.

Many people are facing many barriers - some new, some existing - in their home, social and work life. Those who are determined to overcome these roadblocks are open to interventions in novel ways. It is a different world we live in today. Identify your needs and share them with us! 💙

When you are ready to take the next step to better connections, then please reach out - we'll be your facilitator and connector; we'll be your sidekick. It is why we are here. 💙

#BuildingSoundConnections #IndependentAudiogist #CommunicationStrategies #HearingAids #HearingTech #TeleHealthcare #RemoteCare #PatientCentredCare #Signia #Widex #GNHearing #Beltone #Starkey #Oticon #Unitron #Phonak #MFi #MFA #Audeara #CovidSafe

Seray Lim